Man And Van Belmont Terms and Conditions

These Man and Van Belmont Terms and Conditions set out the basis on which removal, transport, delivery, collection and related services are provided to customers. By making a booking, the customer confirms that they have read, understood and agreed to these terms. They are designed to create a clear, fair and practical framework for both parties, covering the booking process, payment arrangements, cancellation rights, liability limits, waste handling obligations and the governing law that applies to the service.

For the purposes of these terms, references to “we”, “us” and “our” mean the service provider operating under the Man and Van Belmont name, and references to “you” or “the customer” mean the person, business or organisation requesting the service. These terms apply to all quotations, bookings and assignments unless expressly varied in writing. If any separate written agreement is entered into, the separate agreement will apply only to the extent that it does not conflict with these terms.

The services may include furniture removals, household moves, single-item transport, small office relocations, collection and delivery of goods, and waste transfer where lawfully permitted. We do not provide services that are unlawful, unsafe or beyond the scope of our equipment, staffing or licensing. It is your responsibility to ensure that the requested service is suitable for the items involved, the access conditions at each location and any special handling requirements that may apply.

Booking Process

A booking with Man and Van Belmont is not confirmed until we have accepted the request and provided a booking reference, written confirmation or other clear confirmation of the agreed service. Requests may be made by telephone, email, online form or another agreed method. Any quotation provided before acceptance is an invitation to book and not a binding commitment unless we state otherwise.

When requesting a quote or booking, you must provide accurate and complete information, including the collection and delivery addresses, the date and preferred time, the volume and nature of the items, access restrictions, parking limitations, lifting requirements, and whether any items are fragile, heavy, hazardous or unusually valuable. If the information supplied is incomplete or inaccurate, we may revise the quotation, alter the service plan, refuse the booking or charge additional sums where extra work or time is required.

We reserve the right to assess the practicality of the job before or during the appointment. If access is blocked, the loading area is unsafe, the property details differ materially from those provided, or the quantity of goods exceeds what was disclosed, we may decline to proceed until the issue is resolved. Any delay caused by waiting for access, parking permission, keys, lifts, permissions or site readiness may be charged at our standard waiting rate or part thereof.

Payments and Charges

Prices for Man and Van Belmont services may be quoted as a fixed fee, hourly rate, minimum charge or a combination of these, depending on the work requested. Unless stated otherwise, all prices are exclusive of any applicable taxes, congestion charges, tolls, parking fees, permits, disposal fees, specialist equipment costs or third-party costs reasonably incurred in the course of the service. Any such charges may be added to your final invoice.

Payment terms will be confirmed at the point of booking or in the invoice. In many cases, full or partial payment may be required in advance to secure the date and time, particularly for larger jobs, weekend work or services involving waste transfer. Where a deposit is required, the booking will only be held once the deposit has cleared. If a deposit is taken, it may be non-refundable except where cancellation is made within an applicable cooling-off or statutory period, or where we cancel without cause.

Unless we agree otherwise, payment must be made immediately on completion of the job and before unloading is completed, where reasonable and lawful to do so. We accept the methods we specify at the time of booking. If payment is not made on time, we may retain goods or suspend delivery to the extent permitted by law, charge interest on overdue sums, and recover reasonable debt collection or enforcement costs. Any discount, estimate or promotional offer may be withdrawn if the booking details change significantly.

Cancellations, Rescheduling and Delays

You may cancel or reschedule a man and van Belmont booking by giving us notice as soon as possible. Cancellation charges may apply depending on how much notice is given, whether staff or vehicle resources have already been assigned, and whether we have incurred any external costs on your behalf. If you cancel at short notice or fail to provide access on the day, you may be charged the full booking fee or a reasonable proportion of it, together with any non-recoverable costs.

If you wish to amend the booking, we will try to accommodate the change, but we cannot guarantee availability. Changes to date, time, volume, access or item list may affect the price and may require a revised quotation. If we need to reschedule because of vehicle breakdown, severe weather, staff illness, road closures or events beyond our control, we will make reasonable efforts to offer an alternative time. Our liability for delay is limited as set out in these terms.

Where a cancellation right exists under consumer law, including in some cases where the booking is made at a distance, that right may be subject to exceptions for services to be performed on a specific date or where performance has begun with your agreement. If you ask us to start the service within the cancellation period, you may lose the right to cancel once the work has started, to the extent allowed by law. Any valid refund will be processed within a reasonable period.

Service Standards and Customer Responsibilities

We will use reasonable care and skill when carrying out our duties and will transport items in a suitable manner for the type of service booked. However, you are responsible for ensuring that all items are suitably packed, labelled and prepared for movement unless packing has been expressly included in the service. Delicate items, antiques, electronics, liquids, plants and breakables should be protected appropriately. You should also tell us about any item needing special attention.

You must ensure that you or an authorised person is present at collection and delivery unless we have agreed an unattended delivery arrangement in writing. You are responsible for securing relevant permissions, confirming access arrangements, arranging parking or permits where necessary and ensuring that the goods can be loaded or unloaded safely. If we are prevented from completing the service due to unsafe conditions, lack of access or incorrect instructions, additional charges may apply.

You also warrant that you have the legal right to place the goods for transport or disposal and that the items are not stolen, prohibited, dangerous without prior disclosure, or subject to any restriction that would make the work unlawful. We may refuse to carry any item we reasonably believe to be unsafe, unlawful, contaminated, infested or beyond the operational limits of our vehicle or equipment.

Liability and Insurance

We will take reasonable precautions to protect your goods and property, but the nature of removals and transport means that some risk is unavoidable. Our liability is limited to loss or damage caused by our negligence or breach of contract, subject always to the exclusions and limits in these terms and any rights you have that cannot legally be excluded. We do not exclude liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation.

We are not liable for damage arising from matters outside our control, including poor packing by the customer, inherent weakness of items, existing defects, unsuitable access, ground conditions, unprotected surfaces, or instructions given by you against our advice. We are also not liable for loss of business, loss of profit, loss of opportunity, indirect loss or consequential damage. For high-value items, we may require advance notice and may limit liability unless separate insurance or a written declaration has been agreed.

If you believe that an item has been lost or damaged, you must notify us promptly and provide reasonable evidence of the claim, including photographs, descriptions, purchase details where available and any other information we may reasonably request. Claims not raised within a reasonable time may be harder to investigate and may be declined where delay has prejudiced our ability to assess the issue. Any remedy will be limited to repair, replacement, or a fair financial adjustment, at our discretion and where lawful.

Waste Regulations and Disposal

Where the service includes waste collection, disposal or clearance, Man and Van Belmont will only handle waste in accordance with applicable UK waste laws and regulations. The customer must accurately describe the type and quantity of waste before the booking so that the load can be assessed correctly. We may refuse to collect items that are hazardous, clinical, chemically contaminated, asbestos-related, or otherwise prohibited without the appropriate arrangements and documentation.

If we are removing waste on your behalf, you remain responsible for ensuring that the waste has been honestly described and lawfully presented for collection. We may request supporting information to confirm the nature of the waste and may issue a waste transfer note or other record where required by law. The customer must not include items that require specialist permits, segregated handling or separate disposal unless previously agreed in writing.

Illegal dumping, fly-tipping, misdescription of waste and concealment of prohibited items may result in immediate termination of the service, additional charges, notification to the relevant authorities and a claim for any resulting loss or expense. If waste is found to contain prohibited substances or items not disclosed in advance, we may charge for the return, segregation, safe handling or lawful disposal of the relevant materials. We reserve the right to decline any waste job that would place us at risk of breaching legal obligations.

Termination, Suspension and General Provisions

We may suspend or terminate a booking or refuse future work if you fail to pay, provide misleading information, behave abusively, create an unsafe environment, or request an unlawful or unreasonable service. If the service is suspended due to your conduct or breach, you may be charged for work already carried out and for any unavoidable costs arising from the suspension. Any items already collected may be held, returned or delivered in accordance with legal obligations and practical constraints.

Any notice given under these terms may be provided by email, message, written note or other reasonable means using the details supplied at booking. If any clause is found to be invalid or unenforceable, the remaining clauses will continue in full force. No failure or delay by us in exercising any right under these terms shall operate as a waiver of that right. These terms form the entire agreement between the parties in relation to the service unless varied in writing.

Nothing in these terms affects your statutory rights as a consumer where applicable. If you are booking on behalf of a business, you confirm that you have authority to bind that business to the agreement. Where any conflict arises between a quotation and these terms, these terms will prevail unless the quotation expressly states that it overrides a specific clause. By proceeding with the booking, you acknowledge that the service is provided on these terms and that they are intended to be fair, transparent and enforceable.

Governing Law

These terms and any dispute or claim arising out of or in connection with them, including non-contractual disputes or claims, shall be governed by and construed in accordance with the laws of England and Wales, unless mandatory law provides otherwise. Any proceedings arising from the service shall be subject to the exclusive jurisdiction of the courts of England and Wales. This applies to the interpretation of the agreement, the enforcement of payment, the assessment of liability and any claim relating to service performance or waste handling.

If you continue with a booking for Man and Van Belmont, you acknowledge that these terms are the basis on which the service is offered and that they are intended to operate alongside any statutory rights that cannot lawfully be excluded. The use of the service signifies acceptance of the booking process, payment terms, cancellation rules, liability limits, waste compliance obligations and governing law set out above.