Privacy Policy

Man and Van Belmont Privacy Policy

This Privacy Policy explains how Man and Van Belmont collects, uses, stores and protects personal data relating to our customers and prospective customers. It applies to all services provided by Man and Van Belmont to individuals and businesses within the Belmont service area.

Man and Van Belmont is committed to processing personal data in accordance with the UK General Data Protection Regulation and any applicable data protection laws. We encourage you to read this Privacy Policy carefully to understand how and why we use your information.

Scope of this Privacy Policy

This Privacy Policy applies to all personal data we process in connection with the provision of our man and van, moving, and related services to customers located in the Belmont area. It covers information collected directly from you, information generated during the provision of our services, and certain information obtained from third parties where relevant.

By contacting us, requesting a quote, or using our services, you acknowledge that you have read and understood this Privacy Policy.

Types of Personal Data We Collect

We may collect and process the following categories of personal data where necessary for our activities:

Identification and contact details, such as your name, title, postal address, service address, email address and any other relevant contact details provided by you.

Booking and service information, such as details of the requested move, property access information, collection and delivery addresses, dates and times of service, inventory descriptions, special handling requirements and any notes you provide in relation to the service.

Communication records, such as information contained in enquiries, quotes, correspondence and other communications you send to us, as well as any feedback or complaints.

Payment and transaction data, such as information relating to payments made for our services, including amounts, dates and methods of payment. We do not store full card details when card payments are processed via third party payment providers.

Technical and usage data, such as basic information about how you interact with our website or online forms, including the date, time and duration of visits, pages viewed and general device information where such data is collected.

Any other information you choose to provide that is relevant to the planning and execution of our services.

Lawful Basis for Processing

We only process personal data where we have a valid lawful basis under data protection law. Depending on the circumstances, our lawful bases include:

Performance of a contract: We process personal data to take steps at your request before entering into a contract and to perform our contract with you, including processing bookings, planning and delivering our services and handling payments.

Legitimate interests: We process personal data where it is necessary for our legitimate interests or those of a third party, and these interests are not overridden by your rights and freedoms. This includes managing and improving our services, maintaining records, responding to enquiries, preventing fraud and ensuring the security of our operations.

Legal obligations: We process personal data where necessary to comply with legal and regulatory requirements, such as record keeping, tax and accounting obligations and responding to lawful requests from public authorities.

Consent: In limited situations, we may rely on your consent to process personal data, for example for certain types of direct marketing or where required by law. Where we rely on consent, you may withdraw it at any time.

How We Use Personal Data

We use personal data for the following purposes:

To provide and manage our services, including responding to enquiries, preparing and issuing quotes, arranging bookings, planning routes, carrying out moves and related services and handling customer support.

To communicate with you about your enquiry, booking or ongoing services, including confirming details, providing updates, responding to questions and notifying you of any changes.

To process payments and maintain financial records, including issuing invoices, processing refunds where applicable and managing accounts and bookkeeping.

To manage our relationship with you, including handling feedback, addressing complaints, keeping you informed about important changes to our terms or policies and maintaining accurate contact information.

To improve our services, operations and customer experience, including monitoring service performance, analysing trends and training staff.

To ensure safety, security and fraud prevention, including verifying details where appropriate and protecting our business, customers and assets.

To comply with legal and regulatory obligations, including responding to lawful requests, audits or investigations from authorities.

Data Retention

We will retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting or reporting requirements.

In general, we retain core customer and transaction records for a minimum period required by applicable tax and accounting laws. Enquiry records, quotes and routine correspondence may be kept for a shorter period, unless they form part of a service record or are needed for ongoing issues such as disputes or complaints.

When personal data is no longer required, we will take appropriate steps to delete it, anonymise it or securely store it in an archived form where continued retention is legally required.

Data Sharing and Processors

We do not sell your personal data. We may share personal data with third parties where necessary and lawful, including:

Service providers and data processors who assist us in operating our business and delivering our services, such as payment processors, accountants, information technology and system support providers and other professional advisers. These parties are only permitted to process your personal data on our instructions and are required to keep it secure and confidential.

Subcontractors or partner organisations, where required to help provide part of the moving or delivery service. In these cases, we only share the information necessary for them to perform their role.

Public authorities, regulators, law enforcement or other parties when we are legally required to do so or where disclosure is necessary to protect our rights, property or safety or that of others.

If we restructure or transfer our business, personal data may be transferred to a new owner or operator, subject to appropriate safeguards and continued protection of your rights.

International Transfers

Our services are primarily provided within the Belmont area and the United Kingdom. Where any transfer of personal data outside the United Kingdom or the European Economic Area is required, we will ensure that appropriate safeguards are in place, such as recognised adequacy decisions or standard contractual clauses, in accordance with data protection law.

Security of Personal Data

We take the security of personal data seriously and implement appropriate technical and organisational measures to protect it against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access.

Measures may include restricted access controls, secure storage methods, encryption where appropriate, staff training and regular review of our information security procedures. Despite these efforts, no system can be completely secure and we cannot guarantee absolute security of your data.

Your Data Protection Rights

Under data protection law, you have certain rights in relation to your personal data. These rights apply to all Man and Van Belmont customers in our service area, subject to legal limitations and exemptions.

Right of access: You have the right to request confirmation of whether we process your personal data and to obtain a copy of that data, along with information about how we use it.

Right to rectification: You have the right to request correction or completion of inaccurate or incomplete personal data we hold about you.

Right to erasure: In certain circumstances, you may request that we delete your personal data, for example where it is no longer needed for the purposes for which it was collected or where you withdraw consent and there is no other lawful basis for processing.

Right to restriction: You may request that we restrict the processing of your personal data in specific situations, such as while we are verifying its accuracy or considering an objection you have raised.

Right to object: You have the right to object to processing based on our legitimate interests, including profiling, and we will stop processing unless we can demonstrate compelling legitimate grounds that override your interests or we need to continue for legal claims.

Right to data portability: Where processing is based on your consent or on a contract and is carried out by automated means, you may request a copy of the personal data you provided to us in a structured, commonly used and machine readable format, and you may request that we transmit it to another controller where technically feasible.

Right to withdraw consent: Where we rely on your consent to process personal data, you may withdraw that consent at any time. This will not affect the lawfulness of processing carried out before withdrawal.

You also have the right to lodge a complaint with the relevant data protection authority if you believe that your data protection rights have been infringed.

Children

Our services are not directed at children and we do not knowingly collect personal data from individuals under the age of 18, except where necessary to provide services arranged by a parent or guardian. If we become aware that we have collected personal data from a child without appropriate authorisation, we will take steps to delete it.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or operational needs. Any updates will be made available through our usual communication channels. We encourage you to review this Privacy Policy periodically to stay informed about how we process personal data.



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A Man and Van Belmont to Suit Your Individual Needs

Each and every removal job we assist with is individual and it is our ability to tailor our offers to individual needs that makes us stand out from the crowd. From the quotation stage to the removal day, our customer support team are on-hand to help assist with any questions you have. Initially, we offer a free, no obligation quotation and even offer a money back guarantee if you’re not happy with our results – Man and Van Belmont are that confident you will be delighted with what we offer! Contact our Belmont team today to start discussing your requirements.

Transit Van 1 Man 2 Men
Per hour /Min 2 hrs/ from £60 from £84
Per half day /Up to 4 hrs/ from £240 from £336
Per day /Up to 8 hrs/ from £480 from £672

Contact us

Company name: Man and Van Belmont Ltd.
Opening Hours:
Monday to Sunday, 07:00-00:00

Street address: 71 White Lodge Cl
Postal code: SM2 5TP
City: London
Country: United Kingdom

Latitude: 51.3557520 Longitude: -0.1860610
E-mail:
[email protected]

Web:
Description: Belmont, HA3 is a place where our outstanding moving company cannot have any competition, when it comes to quality of work. Call us for more details.
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