Terms and Conditions

Man and Van Belmont Service Terms and Conditions

These Terms and Conditions set out the basis on which Man and Van Belmont provides removal, man and van, delivery, collection and related services. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Client means the person, company or organisation who requests and pays for the services.

We, us, our means Man and Van Belmont providing the services.

Services means any removal, man and van, transport, delivery, collection, loading, unloading, packing or related activities that we agree to carry out.

Goods means the items, furniture, personal belongings, equipment or materials that are the subject of the services.

Booking means an agreed date, time, price and scope of work for the services.

2. Scope of Services

We provide man and van and removal services for residential and commercial clients, including local moves, small relocations, single item collections and deliveries, and related loading and unloading services.

The specific scope of services for each booking, including the vehicle size, number of staff, and estimated time, will be confirmed with you before the booking is accepted. Any services not expressly agreed at the time of booking will be outside the agreed scope and may incur additional charges if requested.

3. Booking Process

3.1 You may request a quotation by providing details of the collection and delivery addresses, access conditions, the nature and approximate quantity of goods, any special handling requirements, and your preferred date and time.

3.2 Quotations are based on the information you provide. If that information is inaccurate or incomplete, we reserve the right to amend or withdraw the quotation and adjust the price accordingly.

3.3 A booking is only confirmed when we explicitly accept it and you acknowledge your agreement to these Terms and Conditions. We may decline a booking at our discretion.

3.4 It is your responsibility to ensure that the booking details, including dates, times, addresses and contact details, are correct. Please notify us promptly of any errors or changes.

4. Prices and Quotations

4.1 Unless stated otherwise, quotations are provided on a fixed price or hourly rate basis. The basis of the quotation will be made clear to you at the time of booking.

4.2 Fixed price quotations are given in reliance on the information provided by you. We reserve the right to charge additional fees where:

There are delays not caused by us or our staff.

There are additional items or services required that were not disclosed when the quotation was given.

Access is restricted, unsafe or more difficult than reasonably anticipated.

There are waiting times caused by your acts or omissions or by third parties instructed by you.

4.3 Hourly rate bookings are charged from the arrival time at the agreed collection address until the completion of unloading at the final destination, subject to a minimum charge period. Travel time and any additional mileage may be charged as agreed at the time of booking.

4.4 All prices quoted are exclusive of any congestion charges, parking fees, tolls or similar charges, which will be added to the final bill where applicable.

5. Payments

5.1 We may require a deposit or full prepayment to secure your booking. Any such requirement will be explained before you confirm your booking.

5.2 Unless agreed otherwise, any balance due must be paid immediately upon completion of the services on the day of the move.

5.3 Payment methods will be confirmed at the time of booking. You must ensure that you have sufficient funds or an alternative payment method available on the day of service.

5.4 If payment is not made when due, we reserve the right to:

Charge reasonable interest on any overdue amounts until payment is received in full.

Withhold delivery of the goods until full payment is received.

Recover from you any costs incurred in enforcing payment.

6. Cancellations, Rescheduling and Delays

6.1 If you need to cancel or reschedule your booking, you must inform us as early as possible.

6.2 We may apply cancellation charges based on the notice you provide:

If you cancel more than 48 hours before the scheduled start time, we may refund any deposit at our discretion, less any reasonable administrative costs.

If you cancel within 48 hours of the scheduled start time, we may retain part or all of the deposit and charge a reasonable cancellation fee.

If you cancel on the day of the move or after the team has been dispatched, we may charge the full quoted amount or a minimum call-out fee.

6.3 If you need to reschedule, we will try to accommodate your new date and time, but this cannot be guaranteed. Rescheduling at short notice may be treated as a cancellation and new booking at our discretion.

6.4 We will not be liable for any delay or failure to perform the services where such delay or failure is caused by circumstances beyond our reasonable control, including but not limited to severe traffic, accidents, road closures, extreme weather, vehicle breakdowns, industrial disputes, or acts of third parties.

7. Your Responsibilities

7.1 You are responsible for:

Ensuring that the goods are properly packed, secured and ready for transport, unless you have agreed with us in advance that we will provide packing services.

Ensuring that no prohibited or illegal items are included in the goods.

Arranging suitable parking at all addresses, including any permits required for our vehicle, and covering any parking charges incurred.

Ensuring that there is safe and reasonable access to the property, including any necessary arrangements for lifts, stairwells, doorways and corridors.

7.2 You must be present or represented at the collection and delivery addresses to direct our team and to ensure that the correct goods are loaded and unloaded. We will not be responsible for items taken in error or left behind where we have followed your instructions or those of your representative.

8. Items We Do Not Carry

8.1 We do not carry any items that are hazardous, illegal, explosive, flammable or otherwise dangerous, including but not limited to gas bottles, fuel containers, chemicals, paint, firearms, ammunition, drugs, or items that may pose a risk to health and safety.

8.2 We also do not carry live animals, perishable goods requiring controlled conditions, or any items that may cause damage to other goods during transit unless specifically agreed in writing in advance.

8.3 If such items are included without our knowledge, you will be responsible for any loss, damage, fines or claims that arise as a result.

9. Waste and Rubbish Regulations

9.1 We are a removal and transport service, not a general waste disposal service. We will not remove household refuse or construction waste unless this has been expressly agreed as part of a separate service and complies with relevant waste regulations.

9.2 Any removal of unwanted items must comply with applicable waste and environmental laws. We will only dispose of items at authorised facilities. Additional charges may apply for disposal, based on weight, type of material and distance to the disposal facility.

9.3 You must not request us to dispose of hazardous waste or items classified as controlled waste unless you have made prior arrangements in compliance with relevant regulations and we have agreed in advance to provide such a service.

9.4 If we discover that items loaded for disposal are hazardous or non-compliant, we reserve the right to refuse removal, to return such items to you, or to arrange specialist disposal at your cost.

10. Liability for Loss or Damage

10.1 We will take reasonable care in handling and transporting your goods. However, our liability is limited as set out in this section.

10.2 We will not be liable for:

Loss or damage arising from your failure to pack goods securely in suitable containers, particularly fragile items such as glass, ceramics, electronics or artwork, unless we have packed these items ourselves.

Loss or damage to the internal workings of electrical or mechanical items, unless there is clear evidence of external impact caused by us.

Pre-existing damage or wear and tear, including minor scratches, scuffs or marks associated with normal handling.

Loss of data or software from any electronic device.

10.3 Our liability shall not exceed a reasonable replacement or repair cost of the damaged item, subject to any limitation agreed with you at the time of booking.

10.4 You should inspect your goods as soon as reasonably possible after delivery. Any claims for loss or damage must be notified to us in writing within a reasonable period after completion of the services, with supporting evidence where available.

10.5 We will not be liable for any indirect or consequential loss, including loss of profit, loss of opportunity or loss of use, arising out of or in connection with the services.

11. Access, Property Damage and Parking

11.1 You are responsible for ensuring that the property and access routes are suitable for the services. This includes ensuring that floors, walls, staircases and doorways are adequately protected where necessary.

11.2 While our staff will take reasonable care, we will not be liable for cosmetic damage to internal or external surfaces where access is tight or restricted and where you have requested that we proceed despite being advised of the risk.

11.3 You are responsible for any parking tickets, fines, or penalties incurred where you have failed to arrange suitable parking or permits, or where you have instructed us to park in a restricted location.

12. Time Estimates

12.1 Any time estimates provided are given in good faith based on normal traffic and access conditions. They are not guaranteed and do not form part of a binding contract.

12.2 We will not be liable for any losses arising from delays that are outside our reasonable control, including traffic conditions, road incidents, weather events, delays caused by third parties, or delays due to inaccurate information provided by you.

13. Insurance

13.1 You are encouraged to ensure that your goods are adequately insured for the duration of the move, either through your own contents insurance or additional cover specific to the move.

13.2 Our liability is limited as set out in these Terms and Conditions and is not a substitute for comprehensive insurance of your goods.

14. Complaints and Disputes

14.1 If you are dissatisfied with any aspect of our services, you should raise the issue with us as soon as possible so that we have the opportunity to resolve it.

14.2 We aim to handle complaints fairly and promptly. Please provide your booking details, a clear description of the issue, and any supporting evidence.

14.3 If a dispute arises that cannot be resolved amicably, either party may seek to resolve the matter through negotiation, mediation or through the courts, as appropriate.

15. Data Protection and Privacy

15.1 We will collect and use your personal information only for the purposes of providing and administering the services, including processing bookings, communicating with you, and handling payments.

15.2 We will take reasonable steps to keep your personal data secure and will not sell or disclose it to third parties except where necessary to deliver the services, comply with legal obligations, or with your consent.

16. Variation of Terms

16.1 We may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to that specific booking.

16.2 Any variations to these Terms and Conditions at your request will only be valid if agreed by us in writing.

17. Severability

17.1 If any provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable, that provision shall be deemed severed from the remainder, which shall continue to be valid and enforceable.

18. Governing Law and Jurisdiction

18.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them, or with the services, shall be governed by and construed in accordance with the laws of England and Wales.

18.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or relating to these Terms and Conditions or the services provided.

By confirming a booking with Man and Van Belmont, you acknowledge that you have read, understood and agree to be bound by these Terms and Conditions.



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A Man and Van Belmont to Suit Your Individual Needs

Each and every removal job we assist with is individual and it is our ability to tailor our offers to individual needs that makes us stand out from the crowd. From the quotation stage to the removal day, our customer support team are on-hand to help assist with any questions you have. Initially, we offer a free, no obligation quotation and even offer a money back guarantee if you’re not happy with our results – Man and Van Belmont are that confident you will be delighted with what we offer! Contact our Belmont team today to start discussing your requirements.

Transit Van 1 Man 2 Men
Per hour /Min 2 hrs/ from £60 from £84
Per half day /Up to 4 hrs/ from £240 from £336
Per day /Up to 8 hrs/ from £480 from £672

Contact us

Company name: Man and Van Belmont Ltd.
Opening Hours:
Monday to Sunday, 07:00-00:00

Street address: 71 White Lodge Cl
Postal code: SM2 5TP
City: London
Country: United Kingdom

Latitude: 51.3557520 Longitude: -0.1860610
E-mail:
[email protected]

Web:
Description: Belmont, HA3 is a place where our outstanding moving company cannot have any competition, when it comes to quality of work. Call us for more details.
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